Ahh the Monday and the first of the month. Also to be working in a dealership. Not the best way to get all those little things taken care of that the first of the month brings or the last of the month has trailing along. With the schedule of things the month of March… it’s just gonna have to be that way. March will be a lion. I can feel the breath of the lion on my neck with all that is going on. The distractions, the worry. March will be a month of focus, the only way to fight the lion.
On the road to Millegeville, GA to work at Butler Ford and Butler Honda. I will be training the Internet team. Working on the the set ups and installing Tradepending at both stores. Of course the usual sit with the GM to cover metrics, troubles problems and sore spots. Also waiting…. have been working on getting a contract ironed out with Dealer.com for a new website platform for ButlerCars.com. Coming down to the close on a very tough Febuary. Very tough.
Will be in the car a good bit today. Can do follow up calls early and then between 4pm and 5pm. It is the last week of the month and today is jam packed full of things to get done both in the Audi store as well as other dealerships.
Most important to do today is setting up the Phone Menu in Carwars. Right now all calls are going to sales reception. She is doing a fantastic job, but the calls are overwhelming. Especially in the morning. Really, Service needs their own reception. Service calls are the reason behind the call menu. Press one to schedule and appointment will get you to our Service BDC. Press two to speak to a service advisor about your vehicle. This is the ugly part. Service advisers do not answer the phones. As in, they will watch the phone ring and take no action. Yes ! I know ! How do we tolerate that type of behavior? A true people problem if I ever saw one. We are really loosing money and lowering our survey scores. Press three for sales and press four for Audi parts.
The Rain Continues in Georgia ! Ugly day to travel to Milledgeville to work in Butler Ford and Butler Honda. Two of our challenging stores. Leads are down, performance is down, reviews are down. An uphill battle. Always. Putting my shoulder to the wheel today.