How long should support take?

How long should it take you think, to move a group of icons from the top of the page in the header to the bottom of the page into the footer?
I do not know either. But I do know it seems like it is taking DDC (that is Dealer.com or #DDC) a long time to take care of it.
It is just impeding progress as we try to optimize our website. Reduce friction and improve the visitor experience.

Arrow from the 70’s

Tell me, are you experienced?

Tom Thornton

SCHEDULE 102819

MONDAY 28 
@BUTCHEV 
MTG 1030  GM call  
MTG 200 Outsel 
 
TUESDAY 29 
@MACON
BUTCDJR website edit 
  
 
WEDNESDAY 30 
@MACON 
MTG 300 MMD 
  
THURSDAY 31 
@MACON
-schedule change from going to mville. Need to be at store today.
-working at store in crisis mode
  
FRIDAY 1 
@MACON and then to MILLEDGVILLE
MTG 900 BAG STAFF
Mondays List
Work on hold for now
THURSDAYS LIST – HAPPY HALLOWEEN

Its on !

BASTARDS

Doctrine

Sweet Sauce

Do this, and you too will prosper.

Internet Guy

It’s the Phones

Basic blocking and tackling. Own the phones. If you were a carpenter, the phone, would be your hammer.
Invest in practice. Invest in training. Best return on investment.

Good Better Best – The Phone is King

Return Top Level Nav to the Top

Its time to tighten up top level navigation.
Its time to bring it back to a state of prestige. For too long there has been mission creep. Adding frivolous “other services”. It has to be driven first and foremost by visitor behavoir on the wed site. Bottom line is we have to give them what they are looking for and do it quickly.
I am going to begin kicking it in to place at our Toyota
store in Macon. Which will be fun now with another layer added by TDS in our stores website. I have a negitive veiw of this layer, but will work within its boundries, I will play the freakin game. Again, thank you Ford Direct.


Top level is the stores most important real estate
Home|New|SUVs&Trucks|Used|Schedule Service|Explore

Tom Thornton Digital Operations Director Butler Auto Group

Top Level can then be supported or augmentned through buttons or search widgets on the home page.
But the Top level nav has to remain simplified.


HOME: really ? you know what HOME is.
NEW: Everything NEW. SEARCH, SPECIALS, link to SERVICE NEW, ect and on.
SUVS&TRUCKS: Bending to the horde of visitors. We must put the vehicles in front on them as early as possible. Until the data changes of course.
USED: The whole USED package. Link to TRADE CENTER too.
SCHEDULE SERVICE: A DIRECT link to SCHEDULE SERVICE page. An action link. Get the vistor directly to a page that they can shedule a Service Appointment online.
EXPLORE: Ok this is the biggie. Why because this is where all the other links will go that did not make the cut of Top Level Nav.
I know, I know. Who wants to be second place right ?

For this store in particular, they do have a sub set that is important to them. Their TRADE CENTER. And I do agree that it is an important piece to the store, but not Top Level Nav. There are other ways to bring it to the front.
Buttons being the easiest. At the same time, TRADE CENTER needs thoughtful placement through out the website. A banner here ad link in sub navigation there.

PRESENT TOP LEVEL NAV

SCHEDULE 101918

MON 21 in MACON
MTG gm call
TRNG side by sides w/ internet team
SPPT collision center phone calls
TRNG nissan certification
TUE 22 in MILLEDGEVILLE
MTG bmwcol sem/seo/website
TRNG Service to Sales
TRNG purecars use in showroom/phone/internet
WED 23 in Macon
MTG bmwmaco sem/seo/website
TRNG nissan certification
THU 24 in Macon
MTG butoy website performance review
FRI 25 in Macon
TRNG nissan certification
A peek at my task list
We Heart Google
Reason to Leave CKD website